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Get upto 4%* on our Savings Account Balances with Century Trust Bank.

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Dear Customer, We have launched Video KYC facility for New customer to open savings ac

Frequently Asked Questions

Find answers to all your queries about our service.

  • What should I do if my debit order is disputed?

    If the debit order was issued within the last 40 days, you can dispute it using our app or Internet Banking. You must submit a mandate form in order to contest a debit order that occurred more than 40 days ago.

  • When will I receive my account statement?

    Your monthly account statment is ready for download upon your request.

  • Where can I get details about my award levels, points, special discounts, etc?

    As of August 8, 2015, you can access your individual Online Banking profile. Keep in mind that awards are given out around the eighth day of every month, depending on your banking activities in the preceding calendar month.

    A monthly benefit statement that lists the benefits and prizes you have received during the previous month will also be sent to you.

  • How safe/secure is our net banking a/c?

    Our Internet Bankin is very convinient, user friendly, quite safe and secure to use.

  • What if I forget my PIN?

    Although your PIN never expires, you can update it whenever you want on any digital banking device. You should frequently change your PIN, as advised. Call our bank to get a new temporary PIN if you can't remember your current one.

  • How do I register and online banking?

    Go to our bank's website. Click on the 'Gon Online' button to open account. Enter required account information, then submit. Your information will be reviewed and your account activated.

  • My phone is not a cell phone. Will I be able to conduct my banking as usual?

    Yes. SMS authentication is only required for certain Telephone Banking transactions. A reference number will be required if you want to make once-off payments or when adding beneficiaries to your profile. In the case of SMS functionality being unavailable, additional authentication methods will be used by the Telephone Banking agents, but this is only in exceptional instances.

  • When do payments take effect?

    For an additional fee, instant payments let you settle payments to banks that use the service within 60 minutes. Make sure "Instant Pay" is turned on when capturing the money if you want your transaction to be an Instant money.

  • If my bank account is frozen, what should I do?

    Talk to your bank. If your account is frozen, get in touch with your bank right away to find out what the freeze policies are, what needs to be done, and to make sure nothing was accidentally done.